Communicating Through Crisis

Communicating Through Crisis

This Micro Module examines effective critical incident response strategies for school administrators. As a school administrator, you are often at the center of a critical incident and are responsible for managing the crisis and communicating with staff, students, parents, and others about the situation. The form and scope of a critical incident can vary, but there are some key strategies you can use to effectively communicate with different audiences. By understanding these strategies, you can ensure that you are sharing the appropriate information in the most effective way.


  • Examples of communication through various scenarios
  • Important content to include in key messages such as direction, status, actions, and compassion
  • Cautions in communication
  • Post-incident communication example

You will also receive an interactive resource guide.

[5 videos | Total run time 37 minutes]

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$ 49.00 USD

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